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NORTH QLD FLOOD UPDATES

13/02/2025

Dear Valued Customer,

 

Due to continuous rainfall and continued flooding in far North Queensland, pick-ups and deliveries are still on hold on all North Queensland Long and Mount Isa services until water levels subside and roads reopen.

 

Flooding and road closures are still affecting routes from Townsville to Cairns, impacting services both in and out of Townsville and Cairns.

 

The areas that fall within our North Queensland Short service and Mackay service up to Seaforth are being serviced out of our Brisbane depot.

 

Please refer to our service schedule on the PFM portal if unsure which service a suburb is allocated to.

 

All PFM staff located in these affected areas are safe and providing regular feedback to the Head Office team, our drivers’ safety is our priority.

 

We will continue to monitor the situation closely and provide updates as required. The customer service team will be reaching out to advise which jobs are still on hold with freight currently at our Townsville depot ready to be transferred to Cairns when we’re able to travel up there.

 

Any jobs that came in this week for the Mt Isa and Far North Queensland service will also go on hold, the freight will be held in our Brisbane depot until further notice.

 

Another notification will be sent out as soon as we are ready to commence regular servicing again.

 

PFM Corp values your business and appreciates your support and understanding. If you have any questions, please contact your Account Manager or the Customer Service team. 

 

Kind Regards

 

Brendon Bateman

Chief Operations Officer (COO)

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