1. Overview

At PFM Corp, we are committed to protecting personal information. “Personal information” refers to data that identifies an individual or can reasonably be used to identify an individual. This Privacy Policy explains how PFM Corp collects, uses, and manages personal information to provide sensitive freight services and conduct related business operations.

This policy effective November 2024 applies to PFM Corp and its subsidiaries engaged in freight service operations (together, “PFM Corp”, “we”, “us”). We may update this policy periodically, with the latest version always available on our website.

2. Purpose of Collecting and Handling Personal Information

PFM Corp collects and handles personal information to provide high-quality freight services, including:

  • Managing and fulfilling requests for freight services, such as scheduling and delivering shipments
  • Processing payments and issuing refunds
  • Communicating with customers regarding deliveries, service updates, or safety information
  • Responding to customer feedback or concerns
  • Ensuring safe and efficient operations within our logistics and supply chain processes
  • Managing operational risks, including activities related to business continuity, security, and safety compliance
  • Complying with legal obligations under transport, privacy, and safety regulations
  • Protecting and defending our legal rights and interests, including for dispute resolution.

If necessary, we may share personal information with third-party service providers directly involved in supporting our freight services.

3. Types of Personal Information Collected

To carry out our freight services effectively, we may collect the following types of personal information:

  • Identity and Contact Details: Customer name, address, phone numbers, and email
  • Transaction Information: Payment details, credit applications and service / delivery instructions
  • Location Information: Delivery locations and tracking data for shipments
  • Safety and Compliance Data: Data required for driver safety and regulatory compliance, such as vehicle logs, incident details or statements.

We limit data collection to information strictly necessary for safe and efficient delivery of our services.

4. How We Collect Personal Information

PFM Corp collects personal information through various interactions related to freight services, including:

  • When customers contact us to arrange services or provide delivery details
  • When personal information is provided by authorised representatives or service providers
  • When required by law, public sources, or for business purposes essential to providing our services.

5. Security of Personal Information

PFM Corp employs a range of measures to protect personal information:

  • Controlled access to information, limited by user roles and identity management protocols
  • Confidentiality requirements and training for team members handling personal information
  • Physical and digital safeguards for data storage, including network security and data encryption
  • Routine security reviews and system updates to ensure data integrity and protection.

6. Sharing of Personal Information

To support our freight services, PFM Corp may share personal information with:

  • Logistics partners directly involved in fulfilling shipments
  • Technology service providers for secure data management and technical support
  • Legal, regulatory, or government authorities as required by law.

Our contracts with service providers include strict data protection standards consistent with PFM Corp policies.

7. Digital Services and Consent

PFM Corp may operate digital services, such as websites or apps, that enhance customer experience through features such as online tracking and support. Where applicable, PFM Corp may use cookies or similar technologies to improve website functionality. Customers may configure their browsers to limit these features, though this may impact some digital services.

Personal information is collected with consent, where applicable, and customers have options to manage their data-sharing preferences. To modify marketing or digital communication preferences, please contact our Customer Support team or adjust settings within your account.

8. Accessing and Correcting Personal Information

To access or correct any personal information held by PFM Corp, customers may contact our Customer Support team. We will process requests following applicable privacy laws, including correction or annotation requests if we elect not to make requested changes.

9. Complaints and Feedback

PFM Corp values customer feedback regarding privacy concerns. If you have questions or complaints about this Privacy Policy or our handling of your personal information, please contact us:

PFM Corp Customer Support
Phone: 1300 736 530
Email: hrandcompliance@pfmcorp.com.au
Address: PO Box 369 Browns Plains QLD 4118

We will respond to complaints within 30 days. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney, NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

At PFM, we respect the privacy of our users and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, share, and protect the personal information of our users.

Information Collected

We collect personal information when users visit our website, register on our site, place an order, subscribe to our newsletter, or fill out a form. The information we collect includes:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information

We also collect non-personal information such as browser type, IP address, and referring URL.

Use of Information

We use the information we collect to:

  • Provide personalised user experience
  • Send periodic emails
  • Process transactions
  • Improve our website

Sharing of Information

We do not sell, trade, or rent user personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

Cookies

Our website uses cookies to enhance the user experience. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent.

Third-Party Websites

Users may find content on our website that links to third-party websites. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.

Security

We take appropriate measures to protect against unauthorised access, alteration, disclosure, or destruction of personal information. We store all personal information on secure servers.

Changes to this Privacy Policy

Range Commerce reserves the right to update this Privacy Policy at any time. We encourage users to frequently check this page for any changes. By using this site, users signify their acceptance of this policy.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at hello@pfmcorp.com.au.